Corrective services nsw complaints ombudsman. Your feedback is important to Corrective Services .

Corrective services nsw complaints ombudsman contact the NSW Ombudsman Job posting: 10 Jan 2025 - Closing date: 09 Feb 2025. It is critical that Aboriginal complainants feel heard and respected and are encouraged to make complaints about their experiences in the child protection system. Vaccinations. We collect this information for demographic purposes only and this will not affect how we will deal with your complaint. Act 1993, the NSW Ombudsman convenes and supports the NSW Child Death The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. NSW Reconstruction Authority. au; by post: Locked Bag 5000, Parramatta NSW 2124. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. Page 3 of 6 Table of contents 1 Inmate complaints to the Ombudsman 4 1. If you have a complaint about how you are being treated by Corrections or Youth Justice, you can call the NSW Ombudsman (#8 on the CADL). The NSW Ombudsman’s Report acknowledges the many committed and talented DCJ staff whose work handling complaints is often complex, sensitive and emotionally challenging. Don Sword The Public Interest Disclosures Act 2022 (PID Act) is designed to encourage ‘public officials’ to report serious wrongdoing and to protect them when they do. If you are unable to locate the infromation you need or would like further advice and support on how best to help someone you care about, contact our Step Together helpline workers. Gary now specialises in the design and delivery of complaint-handling and investigations curriculum. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction. In December 2021, our office undertook a preliminary internal review of complaint holdings in respect of DCJ, in anticipation of this review. www. NSW Rural Fire Service Volunteers. Return home, use the navigation menu above or search to find the information you are looking for. View Corrective Services NSW registers that are not made public. Telephone: 9220 7555; Web: www. We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have The team at Service NSW can help with your complaint, complete an online form. 3 Procedures for telephone complaints 5 To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Service NSW Complaints Handling Policy. Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; 9. Our obligations . When a report of wrongdoing is made, it is essential to consider whether the person making the report is a ‘public official’, because if Under section 78(1) of the PID Act agencies must provide the Ombudsman with an annual return. Our four strategic outcomes. since being appointed NSW Ombudsman in May . Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Respectful NSW is through its Official Visitor Program (OVP). Its job is to make sure that agencies it watches over fulfil their functions properly and improve their delivery of services to the public. If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. icare. How to make a complaint. A solution can include a repair, replacement and refund. We aim to resolve most complaints informally. Australian Financial Complaints Authority; Centrelink. Other. 6 Complaint mechanisms with throughout the inspection, including: Corrective Services NSW; Justice Health and Forensic Mental Health Network; Juvenile Justice NSW; Department of Premier and Cabinet; the NSW Ombudsman; the NSW Police Force; the Australian Federal Police; the NSW State Parole Authority; Serious Offenders This special report contains a summary of formal investigations completed by the NSW Ombudsman in the . The NSW Department of Communities and Justice is the lead agency in the new Stronger Communities Cluster. Responding to and managing complaints effectively contributes to improved outcomes. 3. A complaint is any contact we received on which we took specific investigative action – this is usually contacting the Governor or other senior officer at the centre, or an appropriate area of Corrective Services NSW. and 10. If an agency completes an investigation into serious wrongdoing, it must provide the PID maker with: a description of the results of the investigation, and; details of corrective action that has been taken by the agency, or corrective action that is proposed or recommended. The Ombudsman’s recommendations were made in a June 2021 special report, Strip searches conducted after an incident at Frank Baxter Youth Justice Centre. Community inclusion east. Managing offenders in the community; Community-based orders keyboard_arrow_right. are: 1. If you haven’t yet contacted them and don’t know where to begin please call 13 77 88. We sometimes refer to these as informal contacts. Clause 6 of the Regulation specifies the form in which the annual return is to be made. this. If we haven't been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman. Call TIS 131 450. NSW Trustee and Guardian. 1 correctly within correctional and transitional centres in NSW. If you are unhappy with the outcome of your complaint, you can make a further complaint to the NSW Ombudsman. NSW Ombudsman; Who you should complaint to. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. The Ombudsman investigated strip searches of 3 young people conducted by Corrective Services NSW officers, who had been called in by Youth Justice NSW to deal with a disturbance at the If we refer your complaint to the agency, we will find the best person to handle your complaint, so you don’t have to start the complaints process again. au What kinds of community service complaints does the Ombudsman receive? What is this fact sheet about? This fact sheet sets out the types of community service complaints that the NSW Ombudsman can info@ombo. Lodge an unfair dismissal application. Learn more by reading our Service complaints policy. 2 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. Service complaints can be made in writing: by email: adbcontact@justice. Contact the NSW Ombudsman if you have a complaint against council or NSW State Government Departments. Commonwealth Ombudsman; Children, young people and family services. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Do you have a complaint about a NSW Government agency, local council or community service provider? The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. 6 Inmate complaints to the Ombudsman - version 1. au Contemplating Prison Services jobs with the NSW Government? Visit I work for NSW for a range of vacant positions by agency or job category across NSW. In 2021, he received an Order of Australia Medal for services to ethnic and cultural communities. Make a home building complaint The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government agencies, such as: smart complaining information sheet; effective complaint handling guidelines; complaint management resources for agencies. 1 Policy 4 1. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. Employment and industries. Includes Aboriginal people, families and communities, carers, disability and Corrective Services NSW (CSNSW) has been asked to respond formally to the NSW Ombudsman's recommendations within two months. Aboriginal Services. NSW Fair Trading will: assess your complaint and provide a free dispute resolution service; provide options for formal resolution, such as lodging a claim with the NSW Civil and Administrative Tribunal (if necessary). Taking the complaints further. NSW Ombudsman* Level 24, 580 We handle complaints about NSW government agencies, local councils and community services funded by the NSW government. We may also ask the agency or service provider for more information about your complaint to help us decide whether to take further action. Prisons and Security | Correctional Officer Regional NSW / Riverina & Murray In the 2017 -18 reporting period, 9,275 complaints were heard by Corrective Services Official Visitors. Importantly, the CSSL is not an appeal body for inmates in segregated or Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Just like your personal information, we may (e) a service provider is to enable a complaint about the service to be dealt with fairly, informally and quickly and at a place convenient to the complainant, (f) a complaint about the provision of a service is to be dealt with even if it is made by another person on behalf of the person eligible to receive, or receiving, the service. The Corrective Service Support Line, administrative support for Official Visitors, The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Learn about how we manage your complaint, including how we can help you resolve the issue directly with the agency and what other action we may take to achieve a resolution. pandemic has continued to test us all. 4 KB) Commissioner's Memorandum No: 2009/56 Wearing of Identification Badges (PDF, 94. (3A) The Commissioner may designate an inmate as a national security interest inmate if of the opinion that there is a risk that the inmate may engage in, or incite other persons to engage in, activities that constitute a serious threat to the peace, order or good government of the State or any other place. wa. 8 Visits from Officials). Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. 10. challenging than the year before, the COVID-19 . Unfair dismissals. au Ombudsman You can complain to the NSW Ombudsman about: 1800 451 524 www. 7 KB) employees of companies undertaking correctional services for the Corrective Services NSW; a culture within their team that encourages and facilitates the making and appropriate handling of PIDs and other complaints about wrongdoing. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Introduction. In addition, the Council's secretariat deals daily with enquiries from correctional centres, the Minister's office, Corrective Services executive, Ombudsman, Corrections Intelligence Group, Official Visitors, Community Corrections Officers, the legal profession and also inmates and their families. Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. It follows a comprehensive review of the Department of Communities and Justice (DCJ) system for handing complaints from, or concerning Aboriginal children in the child protection system. 8 Inmate development committees (PDF, 953 KB) 10 Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. We strive to ensure that Corrective Services: Complaints can be made directly to Corrective Services. 8 . 7 Corrective services support line - version 1. When collecting information, we take reasonable steps to ensure (i) we do not collect more than we need (ii) what we collect is accurate and relevant to our NSW Ombudsman functions; and we do not unreasonably intrude into your personal affairs. au The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. The NSW Ombudsman aims to improve the way public and community NSW Ombudsman. agency. . NSW Ombudsman website: www. au ; Corruption and Crime Commission of Western Australia The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Learn more about the types of complaints we handle We manage complaints about unfair treatment by most NSW government agencies, all NSW local councils, and NSW Government funded community service providers. Complaints may be made anonymously. NSW Ombudsman . 6 Inmate Complaints to Ombudsman and 10. The current NSW Ombudsman is Paul Miller PSM, appointed in May 2021 for a 7-year term. 6 Inmate complaints to ombudsman. au Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Call us on 13 77 88 . What can you complain about? The types of complaints we Complaints can be made in person, by phone, by email or in writing. Complaints are only made directly to Inspectors, without first going through a Corrections staff member, if there are compelling reasons why it’s not reasonable, practical or safe DCJ response to NSW Ombudsman review of DCJ’s complaints process; Corrective Services NSW (CSNSW) continue to monitor COVID-19 risks in the community and adjust operations accordingly. Before we start any review, we will decide on the scope of the 9. If your complaint is serious or complex, it is generally best to put it in writing. Responding to and managing complaints effectively contributes Effective Complaint Handling, NSW Ombudsman, December 2010 . Employee entitlements and obligations Find a trade union in NSW. au Scan the QR code Contact us to find out more on our website. 2. Generally, the CSSL will only deal with inmate inquiries and complaints if inmates have attempted to resolve 9. You NSW Ombudsman. Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services Justice Corrective Services FEEDBACK & COMPLAINTS. Office for Ageing. Serious offenders The parties to a complaint that might be detrimentally impacted by UCC include, the organisation responsible for handling a complaint, the case officer(s) tasked with dealing with a complaint, any subjects of complaint, the complainant himself or herself (potentially including members of their families and friends) and other complainants and 9. Our Strategic Plan 2020-25. The page you’re looking for has moved or no longer exists. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Under Section 13 of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA), we can conduct a review of the circumstances, welfare, status, and progress of an individual child or group of children in out-of-home care. Whether you are entitled to a refund will New South Wales Ombudsman Amendment (Child Protection and Community Services) Act 1998 No 148 Act No 148, 1998 An Act to amend the Ombudsman Act 1974 to extend the jurisdiction of the Ombudsman in respect of child protection matters; to amend the Community Services (Complaints, Appeals and Monitoring) Act 1993 with respect to child protection and community DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. 3 Procedures for telephone complaints 5 9. 2 KB) Commissioner's Memorandum No: 2010/56 Wearing of identification badges (PDF, 776. The Corrective Service Support Line, administrative support for Official Visitors, %PDF-1. For example: Centrelink and Australian Tax Office (ATO) complaints; complaints regarding electricity, gas, water and phone companies Demographics. This special report was completed as part of the NSW Ombudsman's community services complaint system review function. NSW, whether it is a compliment, a suggestion, or a complaint. 5 Complaints about criminal or corrupt conduct 53 10. Preparing a Complaint 2 – 5 Which Law Should I Use – Anti-Discrimination Act 1977 (NSW) or Disability Discrimination Act 1992 (Federal) 2 – 5 Costs 2 – 6 Timing 2 – 6 Who can complain? 2 – 6 How do I submit a complaint? 2 – 7 What should be in the complaint? 2 – 7 Legal advice 2 – 8 Urgent complaints 2 – 8 3. Complaints to the NSW Ombudsman. Effective Complaint Handling, NSW Ombudsman, December 2010 . The NSW Ombudsman is an independent and impartial watchdog, which can investigate complaints about most public sector agencies in Further information about the role of NSW Ombudsman and the complaint-handling process is available online at . Check if the NSW Ombudsman can handle your NSW Ombudsman Foreword concerns for a number of reasons. The NSW Ombudsman also runs a phone service where you can talk to their impartial staff for free. This includes travel services. Ask to speak to the NSW Ombudsman on 9286 1000. 3 Procedures for telephone complaints 5 Or you can contact the Telephone Interpreter Service (TIS): 1. au Request an internal review from Service NSW; Service NSW complaint reporting; Tolling customer ombudsman; Legal services (including lawyers) The Chief Justice of the relevant court; Use of force/Unfair treatment by Corrective Services NSW. There are complaints we can’t help you with. 9. 35. Corrective Services NSW, and that act is to be recorded in the OIMS data base. vi NSW Ombudsman Annual Report 2020–2021. au • NSW Government departments and other NSW public sector agencies • NSW local government authorities • Community service providers funded by NSW Government departments • Corrective Services, including private prisons Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps a complaint by an inmate to the NSW Ombudsman. (4) Subject to clause 17, the Commissioner may at any time vary or revoke a Brush Farm Corrective Services Academy Policies and Procedures Complaints & In quiries Documents (PDF, 202. 3 Procedures for telephone complaints 5 contact NSW Fair Trading on 13 32 20 to discuss your situation; lodge a complaint online or by visiting a Service NSW Centre. Whether a person is a ‘public official’ is therefore a central concept in the PID Act. Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Following complaints made to the Ombudsman by some of those inmates, the NSW Ombudsman investigated further and found that procedural We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. While Corrective Services NSW (CSNSW) has accepted the need to make considerable improvements in how uses of force are managed, its progress in making the required changes has been slow. This may include writing to the Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. Don Sword Health Care Complaints Commission. Visits from officials, agencies and professionals Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. If you have a complaint about an urgent medical issue, contact the Corrective Service Support Line (#1 of the CADL). nsw. Corrective Services Industries Wellington Correctional Centre Location – Wellington Correctional Centre Employm Facebook; Twitter; Community Services (Complaints, Reviews and Monitoring) Act 1993 No 2 [NSW] Historical version for 1 October 2023 to 19 August 2024 (accessed 7 January 2025 at 4:15) Page 8 of 46 (i) any other Act relating to the provision of community services that is prescribed by The NSW Ombudsman is an independent and impartial watchdog. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. For more information, see Making a complaint on the NSW Ombudsman The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. Official Visitors continued to visit centres and were Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Facilities Maintenance – Corrective Services Industries Wellington Correctional Centre Location – Wellington The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. Investigating Complaints – A manual for Investigators, NSW Ombudsman, June 2004 . 4 Complaints can also be taken directly to an Inspector of Corrections from the Office of the Inspectorate, whose job it is to deal with complaints about Corrections. The report tabled today notes that CSNSW has advised the NSW Ombudsman it is committed to taking steps to improve the system, and has commenced its review of the inmate discipline system. There are laws in place to ensure that any Ombudsman or other complaint handling bodies. The inmate should also be advised that any communication between the 9. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Under CS CRAMA, a child includes any person under the age of 18. This includes community services that are provided by the non-government sector with funding or authorisation from the NSW Government. Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; New agreement with NSW Ombudsman; A Day in the Life of Florencia Coordinator, Office Services; ADNSW to host webinar for LGBTQ+ parents; NSW Government responds to Parental Rights Bill; A Day in the Life of Priya Conciliation Officer; Job seekers, disability advocates and LGBTQ+ parents benefit from ADNSW information sessions 10. 3 Procedures for telephone complaints 5 The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. 0 KB) Complaints Management Policy (PDF, 86. au The NSW Ombudsman’s investigation found a systemic failure across all correctional centres to follow the requirements of the legislation and the relevant policies in relation to inmate discipline. Who you should complaint to Corrective Services NSW means that part of the Department comprising the group of staff who are principally involved in the administration of the Crimes any other Act if the Inspector is of the opinion that the information relates to conduct that could be the subject of a complaint under the Ombudsman Act 1974. a report of serious maladministration to the NSW Ombudsman, and a report of a government information Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Lodge a general protections dismissal application. For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. au management or Corrective Services NSW. Refunds What are your refund rights? If a travel service does not meet consumer guarantees, the business must offer you a solution. The Ombudsman may conduct an investigation into the conduct of a public authority or a . Responding to the COVID-19 . 4. 3 Procedures for telephone complaints 5 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. au Under the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA), we monitor the delivery of community services. These inquiries and complaints, together with those made directly to the Commissioner and to the Minister are received in the Ministerial Liaison Unit (MLU). 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have enabling access to interpreting and translating services such as the Translating and Interpreter Service (TIS) or allowing a person to bring a support person who can translate for them NSW Ombudsman, Effective Complaint Management Guide, 2024; NSW Ombudsman, 6 Principles for Effective Complaint Management Information Sheet 1. 7 Corrective services support line (PDF, 379 KB) 9. 1. Because the OVP involves official visitors attending centres at least once a month, this was immediately impacted by adjustments to visitor access and associated protocols in Corrective Service NSW and Youth Justice NSW centres across the state. you have an idea about how we DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. and members of the public and unmonitored contact with prescribed persons such as legal representatives and the Ombudsman. This policy applies to all Service NSW employees receiving or managing complaints from the public made to or about us, regarding our services, employees and complaint handling. Over two years have passed complaint handling and investigative capacity. (2) alternatively you can telephone Service NSW on 13 77 88. ombo. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. Page 3 of 7 Table of contents 1 Inmate complaints to the Ombudsman 4 1. 7 Complaints involving multiple organisations 55 10. Corrective Services Industries Wellington Correctional Centre Location – Wellington Correctional Centre Employm Facebook; Twitter; The Service NSW Complaints Handling Guide and Procedures provide information and step-by-step actions for our employees to take when receiving a customer complaint at Service NSW. I am pleased to present my first Annual Report . Investigations and complaint-handling 2. Related department Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; Family and Community Services Insights, Analysis and Research (FACSIAR) keyboard_arrow_right. community service provider if it appears to the Ombudsman that the conduct, or any part of it, may. Disclosure of health information outside CSNSW . The Customer Service Line is also available to inmates should they wish they wish to make a complaint. 8 Complaints about contractors 55 Resources 56 Checklist for developing a complaint management system 57 Key terms 64 References67 Australian Standards 67 NSW Ombudsman resources 67 The NSW Ombudsman has today released the 4 th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction The NSW Ombudsman regularly deals with complaints from inmates about the process and decisions The investigation covered all correctional centres, including both those managed by Corrective Services NSW (CSNSW) as well as those managed under contract. 8 Inmate development committees (PDF, 953 KB) 10 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. What you want to complain about. From 1 January 2019 to 31 December 2020, the NSW Ombudsman received 1,447 complaints about DCJ regarding OOHC and child protection services. The NSW Ombudsman handles complaints about unfair NSW Ombudsman manages complaints about most NSW government agencies, local councils and community service providers. Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded community service provider. ombudsman. The NSW Ombudsman is an independent integrity . Make a complaint online. keyboard_arrow_left Back to An important part of our pursuing fairness for the people of NSW is community engagement. au 1800 451 524 www. Page 4 of 8 1 Corrective services support line 1. NSW Ombudsman; Other types of complaints. NSW Ombudsman; Australian Federal Police. 6 Complaints about staff members 54 10. To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman. Most products and services come with automatic consumer guarantees that they will work and do what you asked for. last 12 months. Phone . Your feedback is important to Corrective Services . Fact sheet 11. 2 Procedures for written complaints 4 1. If you cannot resolve your matter, submit your complaint by using our online form. NSW State Emergency Service. 36. 4 %âãÏÓ 123 0 obj > endobj xref 123 55 0000000016 00000 n 0000001955 00000 n 0000002189 00000 n 0000002233 00000 n 0000002875 00000 n 0000003228 00000 n 0000003265 00000 n 0000003379 00000 n 0000003639 00000 n 0000004739 00000 n 0000005778 00000 n 0000006887 00000 n 0000007328 00000 n 0000007827 00000 n This special report was completed as part of the NSW Ombudsman's community services complaint system review function. Planning, Housing and Infrastructure. Ombudsman’s message. Investigating Complaints – A manual for Investigators, NSW The NSW Ombudsman manages complaints relating to unfair treatment by NSW Government agencies, local councils, or NSW Government funded community service providers. Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. au nswombo@ombo. While we all hoped 2020–21 would be less . Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. The Visitor (see COPP section 9. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. The public can also make complaints about the Department of Corrective Services to other government agencies: Ombudsman of Western Australia For reviews of our administrative actions. The OVP is discussed in more detail in Chapter 2. au or by Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. Responding to and managing complaints effectively contributes The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. Premier and Cabinet. sets out our vision, outcomes, and values. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally NSW Ombudsman. pandemic. ISBN: 978-1-922862-54-9 DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. 2 KB) Was this content useful? Yes No. The table below outlines roles and responsibilities and the way the responsibility is implemented in the context of managing and handling complaints. name of the NSW agency your complaint is about; details of your complaint; details of what happened after you contacted the agency; how you see the complaint being resolved; up to 3 documents of evidence to support your complaint (such as correspondence with the agency). au Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. The new Stronger Communities Cluster brings together, and replaces, the Family and Communities and Justice Clusters. Premier's Department. PDF File (86. The Corrective Service Support Line, administrative support for Official Visitors, 9. 8 Complaints about contractors 55 Resources 56 Checklist for developing a complaint management system 57 Key terms 64 References67 Australian Standards 67 NSW Ombudsman resources 67 It’s important to give the other party an opportunity to resolve the issue before contacting Building Commission NSW. au 9. Health Education and Training Institute. Visits from officials, agencies and professionals Use of force/Unfair treatment by Corrective Services NSW. Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government, such as: smart complaining information sheet; effective complaint handling guidelines; complaint management resources for agencies. We're available 7am to 7pm Monday to Friday and 9am to 5pm weekends and public holidays. To report a broken link, use the “Was . 7. Corrective Services records. NSW Police Force. For more information, see Feedback and complaints on the Corrective Services NSW website. Energy and Water Ombudsman NSW (EWON) is the government-approved dispute Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). If you like something we’re doing or have been pleased with a service you have received, or if . complaints-management-policy. See list of complaints we can handle. gov. An inmate should be provided with information regarding access and the process for resolving complaints with the Ombudsman. 5 The vast majority of complaints raised with Official Visitors are role in CSNSW, the NSW Ombudsman set up a specialist team to deal with complaints received from inmates. Commonwealth Ombudsman; Banks and financial services. Health Care Complaints Commission, Office of the. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Find services. Planning and Environment. keyboard_arrow_left Back to previous menu close Close Menu. year. be: • contrary to law Providing information about corrective action to makers of voluntary PIDs. Complaints to us are resolved effectively and individuals are satisfied with 9. Clause 5 of the Public Interest Disclosures Regulation 2022 (Regulation) provides detailed information about the information that is to be provided in the annual return. NSW Ombudsman. torhn hovnp ogyjf oamay nbhrvfi tuxl cxxnnnc nnktco qslq ipef